10/30/2019 Total Quality Management Pdf
Jan 25, 2019 Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. This can be achieved by integrating all quality-related functions and processes throughout the company.
Using TQM Will Help You Improve Quality and Performance
Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations.
This can be achieved by integrating all quality-related functions and processes throughout the company. TQM looks at the overall quality measures used by a company including managing quality design and development, quality control and maintenance, quality improvement, and quality assurance.
TQM takes into account all quality measures taken at all levels and involving all company employees.
Origins of TQM
Total quality management has evolved from the quality assurance methods that were first developed around the time of World War I. The war effort led to large-scale manufacturing efforts that often produced poor quality products. To help correct this, quality inspectors were introduced on the production line to ensure that the level of failures due to quality was minimized.
After World War I, quality inspection became more commonplace in manufacturing environments and this led to the introduction of Statistical Quality Control (SQC), a theory developed by Dr. W. Edwards Deming.
This quality method provided a statistical method of quality based on sampling. Where it was not possible to inspect every item, a sample was tested for quality. The theory of SQC was based on the notion that a variation in the production process leads to variation in the end product.
If the variation in the process could be removed this would lead to a higher level of quality in the end product.
Post World War II
After World War II, the industrial manufacturers in Japan produced poor quality items. In a response to this, the Japanese Union of Scientists and Engineers invited Dr. Deming to train engineers in quality processes.
By the 1950s quality control was an integral part of Japanese manufacturing and was adopted by all levels of workers within an organization.
Total Quality Management Pdf Download
By the 1970s the notion of total quality was being discussed. This was seen as company-wide quality control that involved all employees from top management to the workers, in quality control. In the next decade, more non-Japanese companies were introducing quality management procedures based on the results seen in Japan.
The new wave of quality control became known as Total Quality Management, which was used to describe the many quality-focused strategies and techniques that became the center of focus for the quality movement.
Principles
TQM can be defined as the management of initiatives and procedures that are aimed at achieving the delivery of quality products and services. A number of key principles can be identified in defining TQM, including:
The Cost
Many companies believe that the costs of the introduction of TQM are far greater than the benefits it will produce. However research across a number of industries has costs involved in doing nothing, i.e., the direct and indirect costs of quality problems are far greater than the costs of implementing TQM.
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The American quality expert, Phil Crosby, wrote that many companies chose to pay for the poor quality in what he referred to as the “Price of Nonconformance.” The costs are identified in the Prevention, Appraisal, Failure (PAF) Model.
Prevention costs are associated with the design, implementation, and maintenance of the TQM system. They are planned and incurred before actual operation, and can include:
Appraisal costs are associated with the vendors and customers evaluation of purchased materials and services to ensure they are within specification. They can include:
Failure costs can be split into those resulting from the internal and external failure. Internal failure costs occur when results fail to reach quality standards and are detected before they are shipped to the customer. These can include:
External failure costs occur when the products or services fail to reach quality standards but are not detected until after the customer receives the item. These can include:
Your optimized supply chain should be delivering on-time quality products to your customers while costing as little money as possible. TQM will help you achieve that goal.
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Download Total Quality Management Books – We have compiled a list of Best & Standard Reference Books on Total Quality Management Subject. These books are used by students of top universities, institutes and colleges. Total Quality Management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
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About Total Quality Management
Total Quality Management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
TOTAL QUALITY MANAGEMENT BY DR.V.JAYAKUMAR, DR.R.RAJU, LAKSHMI PUBLICATIONS
TOTAL QUALITY MANAGEMENT IN EDUCATION BY EDWARD SALLIS
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